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Privacy Policy

1. Introduction

This Privacy Policy explains how Reformative Health (referred to as "we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website reformativehealth.com. We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and relevant state health records legislation.

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2. Collection of Personal Information

We collect personal information that is necessary to provide our Osteopathy, Naturopathic, and holistic wellness services. This information may include:

  • Contact Details: Name, email address, phone number, and mailing address.

  • Health Information: Medical history, current symptoms, lifestyle factors, and clinical notes (collected primarily during consultation).

  • Website Data: IP addresses, browser types, and usage patterns collected via cookies to improve website functionality.

 

3. Purpose of Collection

Your information is collected to:

  • Provide clinical assessments and manual therapy treatments.

  • Manage appointment bookings and administrative enquiries.

  • Communicate relevant health information or clinic updates.

  • Comply with legal and professional obligations as health practitioners under AHPRA.

 

4. Use and Disclosure

Reformative Health will not share your personal information with third parties unless:

  • You have provided express consent to share information with other healthcare providers as part of a Collaborative Care plan.

  • It is required or authorised by law.

  • It is necessary to prevent a serious threat to life, health, or safety.

 

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Clinical records are stored securely in accordance with professional association standards and national digital health security protocols.

 

6. Cookies and Third-Party Links

Our website may use cookies to enhance the user experience. You can choose to set your web browser to refuse cookies. Our website may contain links to external sites; please note we are not responsible for the privacy practices of such other sites.

 

7. AHPRA Compliance

In accordance with AHPRA (Australian Health Practitioner Regulation Agency) guidelines:

  • We do not publish or reference patient testimonials.

  • Our communications focus on evidence-based management and clinical support rather than "cures" or guaranteed outcomes.

 

8. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if you believe the information is inaccurate or out of date.

 

9. Contact Us

If you have any questions about this Privacy Policy or how your data is managed, please contact Dr. Samantha Evans via:

Email: reformativehealth@outlook.com

Website: reformativehealth.com

Location: Varsity Lakes, Gold Coast, QLD

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